Preventing verbal and physical aggression against public-facing workers: theory, techniques and tools

Working with the public can expose workers to critical incidents, including encounters with aggressive and provocative individuals. A person displaying aggressive behaviour is typically someone who does not feel understood and expresses this distress through their actions. Workers need to recognise these situations promptly and prevent episodes of uncontrolled anger and aggressive escalation.

Soft skills for workplace safety and wellbeing

In every professional setting, effectiveness, safety and wellbeing depend not only on technical skills but also on people’s ability to manage relationships, emotions and critical situations. Soft skills — such as self-awareness, emotional intelligence, effective communication and stress management — are now recognised as key drivers for improving individual and collective performance, preventing workplace accidents […]

Leadership and Communication for Occupational Safety: Strategies for Building a Strong Safety Culture

Effective leadership and clear, strategic communication are essential for building and maintaining a strong, lasting safety culture. Occupational safety depends not only on technical and regulatory measures, but above all on leaders’ ability to positively influence behaviours, engage the team and turn safety principles into concrete actions.

Promoting wellbeing at work: how a healthy lifestyle can improve workplace safety and efficiency

Wellbeing at work depends not only on corporate organisation but also on everyday lifestyle choices. Diet, sleep, physical activity and alcohol consumption all affect energy, concentration and safety, directly influencing cognitive function and, in turn, the ability to work efficiently, safely and effectively.

Mindfulness at work: promoting wellbeing and safety through awareness

In today’s fast-paced, high-pressure working environment, the ability to stay focused, manage stress and make sound decisions is essential for worker wellbeing and safety. Mindfulness — the practice of paying attention to the present moment — has proven to be a powerful tool for improving health, productivity and workplace safety.

Liability of the RSPP and external consultants

The legislation assigns specific responsibilities to designated roles within the corporate organisation. In particular, ongoing compliance with prevention obligations is also ensured through internal consultants (as provided for by the legislation itself) and external consultants, who must be qualified and actively involved in corporate processes.

Legislative Decree 231/2001 and offences relating to the environment and safety: from management system governance to OdV inspection and oversight

A management system addressing offences under Legislative Decree 231/2001 (environment and safety) has become a necessity — and in some cases an obligation — for companies. It calls for specific expertise in environmental law, occupational health and safety, and in managing procedures, roles and inspection controls.

Criminal liability of the RSPP for workplace accidents and occupational diseases

Thirty years after the RSPP (Head of the Prevention and Protection Service) was introduced, it is time for a retrospective on the advantages and drawbacks of this legislative change — particularly from a practical and organisational standpoint. In a field that constantly balances the urgency of effective workplace prevention against the threat of consequences for […]

Duties and responsibilities in the company: delegations, sub-delegations and organisational documents

A perennial challenge in organising occupational health and safety within a company is assigning appropriate powers at the right functional level to ensure adequate management of obligations. The placement and exercise of decision-making and managerial powers is, moreover, the paradigm underpinning the fundamental principles for attributing criminal liability.

The principal contractor in temporary and mobile construction sites: liability profiles and relations with other prevention actors

Legislative Decree 81/2008 introduced — or more precisely, specified and enhanced — the scope of liability for a new employer figure within temporary and mobile construction sites: the principal contractor (impresa affidataria), defined as “the company holding the contract with the client that, in carrying out the contracted works, may engage subcontractors or self-employed workers”.