Emotional intelligence

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Emotional intelligence in safety management

Description

Workplace safety depends not only on technical procedures and regulations but also on workers’ ability to perceive, interpret and respond effectively to hazardous situations. This is where emotional intelligence comes in — the ability to recognise, understand and manage one’s own emotions and those of others.

Schedule

  1. Introduction to emotional intelligence
    • Definition and core principles of emotional intelligence.
    • The role of emotions in working life and workplace safety.
  2. How emotions shape behaviour and safety
    • How emotions influence decisions and actions in the workplace.
    • The link between emotional intelligence, risk perception and incident prevention.
  3. Emotional awareness and managing your own reactions
    • Recognising and understanding your own emotions in work contexts.
    • Strategies for staying calm under pressure and thinking more clearly.
  4. Reading others’ emotions to prevent hazardous situations
    • The role of empathy in managing professional relationships.
    • Signs of stress and tension in colleagues: how to spot and address them.
  5. From controlling negative emotions to fostering a positive climate
    • Strategies for managing tension and conflict constructively.
    • Building a working environment based on trust and collaboration.
  6. Effective communication and stress management for safety
    • Assertive communication techniques to reduce the risk of misunderstandings.
    • Strategies for handling emergencies with clarity and coordination.
  7. Improving situational awareness to prevent incidents
    • How emotional intelligence helps recognise warning signs of danger.
    • The role of emotional vigilance in workplace safety.
  8. Techniques and tools for developing emotional intelligence
    • Practical methods for strengthening emotional competencies.
    • Exercises and simulations to put the strategies learnt into practice.

Information

Categories

Recipients

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Typology

Duration

6-8 hours

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02 66800757

Phone

ceper@ceper.it

Email

Street Caldera 21, 20153 Milan Italy -
Blu Building 2, Ala 2, 5° piano

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