Assessing and managing psychosocial risks is crucial for ensuring a healthy, safe and productive work environment. When not adequately addressed, psychosocial risks can create critical situations that harm workers’ physical and psychological health while undermining overall safety and organisational wellbeing.
Psychosocial risks relate to poor work organisation and management, inadequate interpersonal relationships among colleagues and supervisors, and an unsuitable work environment.
Legislative Decree 81/2008 requires the employer to prevent all risks, including psychosocial risks. These must be treated with the same attention given to all other risks. Preventing them requires a thorough assessment that identifies the risks and enables effective management measures.
These measures include awareness-raising and training sessions for all workers, with particular attention to top management, whose role is crucial in promoting a positive organisational climate and preventing stress, conflict and psychological distress.
CEPER's approach to psychosocial risk assessment
CEPER si distingue per il suo approccio sistematico e professionale nella gestione dei rischi psicosociali, sviluppando protocolli di valutazione specifici che includono anche il rischio da stress lavoro correlato e da violenze e molestie nei luoghi di lavoro.
These assessment protocols, designed in line with current legislation and international best practices, provide a structured, integrated response to the need for prevention and protection against psychosocial risks. The goal is not only to identify and evaluate risk factors but also to provide practical tools for managing and reducing their impact, promoting safer, more inclusive and wellbeing-focused work environments.
Preliminary and in-depth assessment of work-related stress risk
CEPER offers a specialist service, managed by qualified psychologists, for the assessment of work-related stress risk. This process is designed to ensure full compliance with INAIL (National Institute for Insurance against Workplace Accidents) guidelines and current legislation.
This service also includes support for organisations in updating the Risk Assessment Document (DVR).
The work-related stress risk assessment follows a gradual, structured approach. The initial phase focuses on analysing objective indicators, divided into sentinel events and work context and content factors (preliminary assessment). This analysis identifies critical areas and estimates the overall risk level.
If the preliminary phase reveals significant risk levels, a more detailed analysis is carried out through the assessment of workers' subjective perceptions. This phase uses qualitative and quantitative tools such as questionnaires, interviews or focus groups (in-depth assessment).
Combining these methodologies allows a better understanding of the factors driving increased work-related stress risk and helps identify tailored, effective solutions.
The work-related stress risk assessment must be integrated into the Risk Assessment Document (DVR) and updated periodically, particularly when significant changes occur in the organisation or work processes. Effective management of this risk helps protect workers' physical and mental health and improve corporate efficiency and productivity.
Assessment of violence and harassment risk in the workplace
Preventing and managing violence and harassment risk in the workplace is essential for protecting workers' physical and psychological health and promoting a safe, inclusive work environment. This commitment is grounded in legislation such as Legislative Decree 81/2008, ILO Convention 190 ratified in Italy by Law No. 4 of 15 January 2021, and international standards including UNI ISO 45003:2021, UNI ISO 45415:2021 and UNI/PdR 125:2022.
As with any other risk, effective management begins with a proper assessment.
To this end, CEPER has developed a protocol for assessing violence and harassment risks in the workplace, in compliance with current legislation and international best practices. The protocol focuses on identifying and managing risks related to violent or harassing behaviour, both internal and external to the organisation. The assessment includes a preliminary analysis of risk indicators and, where necessary, an in-depth phase using tools such as interviews, questionnaires and focus groups.
Through this assessment, the organisation can adopt targeted preventive and corrective measures — for example, specific training on managing physical and verbal aggression with a focus on de-escalation techniques for the most exposed workers, physical security measures to prevent risk situations, and ongoing monitoring to evaluate the effectiveness of interventions through specific KPIs (key performance indicators).
FAQ
Why is it essential to prevent psychosocial risks?
Psychosocial risks arise from inadequate organisational, managerial and relational aspects within the organisation. These factors directly affect workers’ physical and mental health, increasing the risk of accidents, illness and absence from work. Although psychosocial risks are distinct from physical risks, the two are closely interconnected and can amplify each other. Managing both in an integrated way is essential for creating a healthy, safe and productive work environment.
Why is it important to involve workers in the risk assessment process?
Involving workers in the psychosocial risk assessment process is essential for accurate analysis and targeted interventions. Their participation provides valuable information and promotes greater awareness of risks, encouraging shared responsibility for prevention. The company should clearly communicate the objectives of the assessment and ensure transparency regarding the use of collected data. This approach builds trust in leadership, improves the organisational climate and fosters collaboration across all levels. Active worker involvement not only reduces risks but also helps create a safer, more harmonious and wellbeing-focused work environment.
How does the prevention of psychosocial risks affect organisational wellbeing?
Preventing psychosocial risks has a positive impact on organisational wellbeing by improving worker health, the organisational climate and levels of motivation and satisfaction. When work-related stress and other forms of workplace distress are effectively prevented, workers feel more valued and satisfied, contributing to a safer, more productive work environment. This leads to greater attention to safe behaviour, better adherence to procedures and increased productivity, along with lower absenteeism and turnover. For the company, preventing psychosocial risks means not only reducing costs related to accidents and performance declines but also gaining a competitive advantage through a more positive, proactive and motivated workforce.
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